1. How long will your engineer reach our factory?
Within one week after machine arrival your factory.
2. How many days will you finish installing ?
We will finish installation and training within 10days. Machine installation only need 1-2 days. The left time just training your worker.
3. What should we charge for your engineer?
You should charge for the cost of our engineer's visa , air tickets, hotel, food ,and also their salary 50USD one day per person.
4. How long is your machine's warranty period?
All our machine have one year guarantee, starting from the machine finished installation.
5. How could we do after one year warranty period?
We also can do service for you, but you need pay salary for my technician 80USD/day.
6. How could we do if the parts broken within warranty?
We would express the free replacement parts during the warranty date.
7. Does your engineer understand English?
Our engineer understand a little English. All our engineer have more than five years machine installation experience. In addition, they can use body language to communicate with customer.
8. How do we solve the machine problem after your engineer leaving?
Generally speaking, there will be no problem after finish installing. In case you have any problem. You can contact our sales at any time. Our engineer will take a solution video according your description.
9. How many worker do we need running those machines?
Our JQ25-16 model expanded metal machine belong to micro expanded mesh production machine, only need one worker.